Essential Troubleshooting Tips for the NAE console

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Download and Install Credentia EvalPro App

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App Bar and General App Options

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Privacy Policy and Terms & Conditions

Privacy policy and Terms & Conditions

Nurse Aide Evaluator

Introduction, First Time Login, Forgot Password, and Highlight Panel

Getting Started

View and Accepting or Declining the Event Offers

Exam Day

Schedule Availability, Scheduling NAE Availability, and Adding Facilities

Account Profile, View and Edit, and Adding License

Credentia EvalPro

Events

<p>The Privacy Policy and Terms &amp; Conditions sections provide important information on the use, policies, and legal guidelines for the Credentia EvalPro Android/ISO application.</p><h3>Terms &amp; Conditions</h3><p>In the Terms &amp; Conditions section, you can review the terms, responsibilities, and policy requirements for using Credentia EvalPro. Navigate Terms &amp; Conditions from the side menu.&nbsp;</p><figure class="image"><img src="https://cdn-assets.productfruits.com/f8ffc354-e112-4e01-9eeb-d80173d7ad3d"></figure><h3>Privacy Policy</h3><p>In the Privacy Policy section, you can read and learn how Credentia EvalPro collects, manages, stores, and protects information across the platform. Navigate Privacy Policy from the side menu.</p><figure class="image"><img src="https://cdn-assets.productfruits.com/f222712f-a53b-407b-afd4-080f71e4a11d"></figure><h3>Credentia EvalPro App</h3><p>Credentia EvalPro is a secure mobile app built exclusively for authorized Nurse Aide Evaluators (NAEs) in the United States. It streamlines CNA exam event coordination by enabling evaluators to manage assignments, review event details, and stay operationally aligned on the go.</p><p>In the Credentia EvalPro App section, you can find a link to download the app for your device. Go to the Credentia EvalPro App in the side menu and scan the QR code for your device type.</p><figure class="image"><img src="https://cdn-assets.productfruits.com/a6044333-febc-42a0-bd72-9f32a22be8e1"></figure>

Go back to application

```html
<style>
/* Hide the unwanted element */
.mx-auto.max-w-5xl.flex.flex-row.items-center.text-sm {
    visibility: hidden;
}

/* Table wrapping */
.table {
    word-wrap: break-word;
    overflow-wrap: break-word;
}

/* Article navigation buttons */
.article-nav-buttons {
    display: flex;
    justify-content: space-between;
    margin-top: 40px;
    padding-top: 20px;
}

.article-nav-buttons a {
    padding: 4px 14px;
    font-weight: 500;
    border-radius: 6px;
    cursor: pointer;
    text-decoration: none;
    font-size: 14px;
    display: inline-block;
    transition: background-color 0.2s ease;
}

.article-nav-buttons .prev-btn {
    background: white;
    border: 2px solid #1d76bb;
    color: #1d76bb;
}

.article-nav-buttons .prev-btn:hover {
    background: #e6f0fb;
}

.article-nav-buttons .next-btn {
    background: #1d76bb;
    border: 2px solid #1d76bb;
    color: white;
}

.article-nav-buttons .next-btn:hover {
    background: #1760a0;
}

/* Product Fruits images */
[src="https://cdn-assets.productfruits.com/c7d4dd39-3ccd-4a1b-9aae-3dfcc63a9f23"],
[src="https://cdn-assets.productfruits.com/f6f6ed4a-d405-47e9-b573-35b3811279ab"],
[src="https://cdn-assets.productfruits.com/09c1e0c5-7156-4fee-bdc2-3ac680795c61"],
[src="https://cdn-assets.productfruits.com/08639d8e-a0df-4b38-b58e-e334c5980303"],
[src="https://cdn-assets.productfruits.com/af338d89-bfb0-4fe1-a480-57d8a3344a0d"],
[src="https://cdn-assets.productfruits.com/0247a22f-6f58-4b2f-ba0d-6e53ffa6b531"],
[src="https://cdn-assets.productfruits.com/d2e8ff11-d12e-40ca-9e33-6bd7991dad07"],
[src="https://cdn-assets.productfruits.com/7297b642-75c7-4879-b3f8-2b3f142f71b7"],
[src="https://cdn-assets.productfruits.com/41127511-188f-462f-8c31-f93d7fea1d99"],
[src="https://cdn-assets.productfruits.com/ed136a56-2e46-4cf8-8720-c43ec470cb55"],
[src="https://cdn-assets.productfruits.com/5f08ab69-0589-47fd-b98d-df932c2ebd4b"],
[src="https://cdn-assets.productfruits.com/3a201630-a1ef-4284-a5a4-379fbd635786"],
[src="https://cdn-assets.productfruits.com/ecfe38a9-40f0-464a-8128-14c46defb5b8"],
:is(
    [src=""],
    [src="https://cdn-assets.productfruits.com/bd59950f-6303-409c-94f3-a7b15128bd02"],
    [src="https://cdn-assets.productfruits.com/a5975a53-4768-4569-9e54-a999628ecc49"],
    [src="https://cdn-assets.productfruits.com/aa66a7cc-1d21-4ed0-80b5-e7b657a6bd66"],
    [src="https://cdn-assets.productfruits.com/4e28b0f4-12ef-424e-b31b-2ba29e958b0b"],
    [src="https://cdn-assets.productfruits.com/4d727735-3ebb-4bed-b4d1-c424fb7fda2a"],
    [src="https://cdn-assets.productfruits.com/40f862b0-adc3-4dd4-a211-a04ac817d759"],
    [src="https://cdn-assets.productfruits.com/da93eb97-7525-4ee6-a2da-de0465804a7e"],
    [src="https://cdn-assets.productfruits.com/7a21b0a7-4b4a-4e79-a6fb-080a9b1b5e53"],
    [src="https://cdn-assets.productfruits.com/1b80f0ec-187a-4ed6-a6df-bc8d3ebddda4"],
    [src="https://cdn-assets.productfruits.com/5ff4b802-ba24-4caf-992c-ed3bb35d226d"],
    [src="https://cdn-assets.productfruits.com/4e6d527a-daf7-453f-bc13-7c629bfc798d"],
    [src="https://cdn-assets.productfruits.com/a9dd6da5-1a91-47cc-8cc6-cfd202f83cbc"],
    [src="https://cdn-assets.productfruits.com/e13fd04b-aa55-44cd-8082-04c1ed25f287"],
    [src="https://cdn-assets.productfruits.com/d8e02753-8229-4f3d-8d88-d9ffed769a0f"],
    [src="https://cdn-assets.productfruits.com/43aba611-7635-48db-9aca-0feb008b413e"]
) {
    display: inline;
    vertical-align: middle;
    pointer-events: none;
}
</style>


<script>
(function () {

    function normalizeUrl(url) {
        try {
            const u = new URL(url, window.location.origin);

            // Ignore hash and trailing slash
            u.hash = "";

            let path = u.pathname.replace(/\/+$/, "");

            return u.origin + path + u.search;
        } catch (e) {
            return url.replace(/\/+$/, "");
        }
    }

    function createArticleNavigation() {

        const article = document.querySelector(".article.ck-content.shrink");
        const menuLinks = Array.from(
            document.querySelectorAll(".articles-menu a[href]")
        );

        if (!article || !menuLinks.length) {
            return;
        }

        // Remove previous navigation
        const existing = article.querySelector(".article-nav-buttons");

        if (existing) {
            existing.remove();
        }

        const currentUrl = normalizeUrl(window.location.href);

        const links = menuLinks.map(function (link) {
            return {
                element: link,
                url: normalizeUrl(link.href)
            };
        });

        const currentIndex = links.findIndex(function (item) {
            return item.url === currentUrl;
        });

        if (currentIndex === -1) {
            return;
        }

        const previous = links[currentIndex - 1];
        const next = links[currentIndex + 1];

        const container = document.createElement("div");
        container.className = "article-nav-buttons";

        if (previous) {
            const button = document.createElement("a");

            button.href = previous.element.href;
            button.textContent = "Back";
            button.className = "prev-btn";

            container.appendChild(button);
        } else {
            container.appendChild(document.createElement("div"));
        }

        if (next) {
            const button = document.createElement("a");

            button.href = next.element.href;
            button.textContent = "Next";
            button.className = "next-btn";

            container.appendChild(button);
        } else {
            container.appendChild(document.createElement("div"));
        }

        article.appendChild(container);
    }


    /*
     * Help centers often behave like SPAs.
     * MutationObserver detects article changes without
     * intercepting or modifying normal navigation clicks.
     */

    let timer = null;

    function scheduleNavigationUpdate() {

        clearTimeout(timer);

        timer = setTimeout(function () {
            createArticleNavigation();
        }, 150);
    }

    window.addEventListener("load", scheduleNavigationUpdate);

    document.addEventListener("DOMContentLoaded", scheduleNavigationUpdate);

    // Detect article/sidebar changes
    const observer = new MutationObserver(function () {
        scheduleNavigationUpdate();
    });

    observer.observe(document.body, {
        childList: true,
        subtree: true
    });

})();
</script>


<script>
(function () {

    const targetUrl = "https://credentia.com/";

    function updateLogo() {

        /*
         * Only look inside the header.
         * Do NOT scan every <a> on the page.
         */
        const header = document.querySelector("header");

        if (!header) {
            return;
        }

        const links = header.querySelectorAll("a");

        for (const link of links) {

            const img = link.querySelector("img");

            if (!img) {
                continue;
            }

            const rect = link.getBoundingClientRect();

            if (
                rect.top >= 0 &&
                rect.top < 120 &&
                rect.left < 350
            ) {
                link.href = targetUrl;
                link.dataset.customLogo = "true";
                break;
            }
        }
    }

    function init() {
        updateLogo();

        /*
         * Re-apply only when the header changes.
         */
        const header = document.querySelector("header");

        if (!header) {
            return;
        }

        const observer = new MutationObserver(function () {
            updateLogo();
        });

        observer.observe(header, {
            childList: true,
            subtree: true
        });
    }

    if (document.readyState === "loading") {
        document.addEventListener("DOMContentLoaded", init);
    } else {
        init();
    }

})();
</script>
```


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